*Leave your comment or submit a return/refund request using the webform below, and we will get back to you. (Please refer to return&refund polic for instructions). You will expect a response during business hours 9:30 am - 18:00 pm from Monday to Friday (exclude public holiday).

In general cases, all orders will proceed within1-2 days after they are placed. Orders placed on weekends, public holidays or after 16:00 on Friday will not be dealt with until the next business day. In certain unexpected circumstances such as bad weather/outbursted pandemics etc., more time will be needed for processing your orders. We kindly remind you to check the updated notifications on our website.(Please refer to shipping policy for instructions).

Shipping fee for different destinations may vary. Please note that additional overweight charges may apply if the order exceeds 2kgor4.4 lbs shipping weight (shipment to GTA exempted).

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