FAQ

Yes. In order to save the items in your cart and save time for future order, be sure to sign in.
Our registration process is easy and fast. To register for LAMOUR® online shop all you need to provide is your email address.

Log in to your account, you can modify your name and address in 'Account Detail'.

Unfortunately, the email used for login can't be changed. If your registered email is no longer accessble, please sign up with a new email.

Yes, all the products sold on our website are 100% authentic.

Yes, the prices in our online store and physical stores are generally the same. However, during promotion events, some products may have different prices. Additionally, there may occasionally be minor system glitches that cause small price differences. If there are significant differences, we will label them.

Lamour currently accepts paypal, Visa / MasterCard, American Express, Union Pay, and Apple pay.

You can usually cancel your order, before the order status is [unfulfilled] (as in the parcel has been out for delivery). Please contact us immediately for order cancellation and refund.
Once the order status is updated to [fulfilled] (as in the parcel has been out for delivery), you are not able to cancel the order.

If you need to modify the address after the order is submitted, please contact us to modify it to avoid delivery errors.
Once your order is shipped out, we are unable to modify.

Yes, if your order has not been fulfilled, simply email our customer service at service@lamourlife.com.

We will try our best to restock the items you ordered asap. If the items are no longer available, we will inform you promptly through email and be provided a solution to exchange or refund the item.

At this time, we cannot offer in-store or curbside pick up for items purchased on LAMOUR® online shop.

It's not uncommon for payment issues to arise if the postal code entered doesn’t match the one associated with your card. Please take a moment to update your postal code. If the issue continues, we recommend contacting your card issuer for more details.

We do not charge for abandoned orders. This can happen when the 3D Secure check doesn't go through. Please ensure your billing information is correct, as errors with postal codes are a common issue. In most cases, the hold on your funds will be released within 2-7 business days. 

Sometimes our system detects potential transaction risks. To protect your safety and the security of your transaction, we may ask for further confirmation of your order details.

In most cases, all orders are processed within 1-2 business days after being placed. Orders placed on weekends, public holidays, or after 16:00 on Fridays will be processed on the next business day. During peak seasons, such as Black Friday, Boxing Day, and major sales events, as well as in unforeseen circumstances like severe weather or outbreaks, additional time may be required for order processing. Please note that while delivery times may be delayed, orders will be shipped within3-5 business days. We invite all customers to check our website for any updates. For details about the shipping time, you may refer to our shipping policy page

Shipping time may vary depending on the destination. It takes approximately 1-5 business days for parcels to be delivered within Canada, and 5-8 business days within the US (more delivery time should be expected in certain towns and areas). Orders delivered to GTA will be delivered next business day. (GTA includes Aurora, Brampton, Burlington, City of Toronto, Markham, Mississauga, Newmarket, Oakville, Oshawa, Pickering, Richmond Hill, Vaughan, Whitby, Woodbridge).

Shipping fee varies for different destinations. Please refer to shipping policy for more information.

Currently, we offer shipping to the United States. Unfortunately, we do not provide worldwide shipping at this time. Please stay tuned for updates on our shipping policies in the future.

Yes, you can view tracking information for your shipment by logging into your LAMOUR account. 

For Next Business Day Delivery and 2 Business Days Delivery, tracking information is not available on our website or SHOP.You will receive updates about your shipment via text message or email from our local delivery partner. The driver may also contact you upon delivery. Please ensure your phone number is correct and accessible to receive these notifications.

For Next Business Day Delivery and 2 Business Days Delivery, tracking information is not available on our website or SHOP.You will receive updates about your shipment via text message or email from our local delivery partner. The driver may also contact you upon delivery. Please ensure your phone number is correct and accessible to receive these notifications.

Packages may be damaged or lost in transit, please contact us within 7 working days. We will report this to the related shipping carrier and process a refund or replacement for you.
For more shipping information, please visit Shipping Policy.

To earn and redeem points, you must log in or check out with the email address linked to your LAMOUR®Rewards account. Once you sign in, you will receive 250 points as a welcome gift (equal to CAD$5).

Generally, the points will be automatically added to your account after the order is completed.

Unfortunately, LAMOUR® online shop points can not be earned or redeemed in physical stores.